Start a business/dispensary off right with our support. Contact us today. Contact Us
images/top9.jpg


Biotrack's #1 Recommended Hardware & Support Solution Provider!

Our techs are on call 24x7 - 365 to ensure dispensaries are provided I.T. Support from Seed to Sale.
Managed IT Services On Call 24x7 - 365 Get our entire staff of dedicated IT support technicians for less than the price of a dedicated employee on payroll. Our managed IT solutions provides; monitored enterprise level antivirus, anti-malware, threat detection and health monitoring. On call Support, AM, PM or Holiday's we're there!
Seed 2 Sale Software Support Support ASAP Biotrack, Cova, Dutchie, MJ Freeway the list goes on and we support them all! If they're support team isn't cutting it, we can help asap! Our Technicians also can loop in our affiliates at any Seed 2 Sale Software company to get issues resolved ASAP!
Security & Surveillance Instant Accessibility Get CCD Compliant and Commercial Grade Security/Surveillance Systems! Daedalus Teks partners not just with Hikvision but Vitek to ensure any investment is secure! We also offer magnetic locks, alarms and more. Contact us to schedule a quote and walk through!
Dispensary Hardware Cultivation, Dispensary, Manufacturer Daedalus teks can tailor hardware packages to suit any companies needs. We carry everything including but not limited to; Computer systems, Cash Registers, Point of Sales systems, Scales, Handscanners, Reciept Printers and more!

Our Services

Apple Repair

Have a bad Apple? Perhaps a broken screen? Or maybe it's just running slow. Our technicians can help with any Apple product. Have an Apple that won't accept the new OS? Install Windows instead of throwing it away and have a backup computer!

In Home/Business

Don't want to deal with those pesky wires? To many peripherals to disconnect? Or maybe you just don't want to carry around a computer. No worries, our technicians offer onsite support in your home or business!

PC/Windows Repair

Have a custom built computer that needs service? Our technicians are experienced with all versions of Windows including Server! Call today for support!

Network Support

Missing network drops in an office? Our staff can help! Need help segregating networks, data shares and assistance with weak WiFi signals? We have you covered! Our technicians can handle network deployments, repairs, security checks and even custom firewalls!

Server Support

Daedalus teks can assist in any server environment. From a new fresh server deployment to an existing domain server. We can assist with Active Directory mananagement, workstaton administration and so much more!

Website Design

Our staff can help design a website to suit your needs and include a content management system that allows clients to update their own sites! We also offer; domain registration, eCommerce site setup, email hosting, SEO management, website hosting and so much more!

About Our Company

Daedalus teks has been providing IT Support services for businesses in the Albuquerque area for the past 10 years. Recently, our staff has opened a public retail location at 4011 Menaul Blvd. NE in Albuquerque, NM to provide the same quality service to the public!.

Finally, any one can get the IT support they deserve. Daedalus Teks offers; Computer Repair, Custom PC Builds, Data Recovery, Laptop Repair, Password removal, Network Support, Server Manangment/Support and even Web Design! Our staff are technicians that have worked for the most popular PC repair shops in town! So come on in and let us help you with any of your IT needs!

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!
Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.
Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..
Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

by Bob Burls @ Naked Security From Sophos

Do you know how to report a computer crime? Or even who you would report it to?

So far, we have looked at a SQL injection attack, unauthorised email account access and malware in our series of articles on how to report a computer crime. In this article, we'll look at phishing.

We'll look at what offences are committed in different countries when a crime like this happens, how you should report the crime, and what evidence you can preserve.

 

Take this scenario:

  • Alex receives an email purporting to originate from a bank he has an account with.
  • The subject line reads “Important - your online banking has been suspended!!”
  • Alex panics and opens the email. The message tells Alex that his online account has been disabled and he will have to reactivate it.
  • Alex clicks on a link in the email and enters his details into the site he is directed to.
  • To Alex, the email appears authentic and the website he is directed to seems to be his usual bank website. Alex believes it is genuine.
  • The cybercriminal, who is the author of the email and operator of the phishing website, intends to sell the phished data on an underground forum.
  • Both Alex and the bank are the victims in this instance.

What was the offence?

We can break it down like this:

  • The cybercriminal sets up the imitation bank website and sends the fake banking email with the intention of deliberately misleading people and gaining access to their data.
  • By creating the imitation site and email, he intends to:
    • make a gain, by selling the data, or cause another person to make a gain; OR
    • cause a loss to another, or expose the risk of a loss to another.
  • Alex has had his identity stolen.

The legal bit

We've focused on the UK, USA, Canada and Australia, but each country has its own legislation, though the relevant statute often exists to accommodate the same offences in each country.

 

UK

 

In the UK, most computer crime falls under offences covered by one of three pieces of law:

  1. Computer Misuse Act 1990
  2. Communications Act 2003
  3. Fraud Act 2006

Other associated crimes could include Conspiracy or Money Laundering offences, but victims of computer crime are more often than not affected by at least one of the three acts listed above.

In this case, the cybercriminal commits fraud by false representation, contrary to Section 2 Fraud Act 2006, amongst other Courtesy of Naked SecurityFraud Act offences.

The relevant section in the Fraud Act states that in order to be false, the representation must be misleading and the person who makes it must be aware it is misleading.

This legislation applies to internet crimes through the representation being “submitted in any form to any system or device designed to receive, convey or respond to communications (with or without human intervention).”

 

USA

 

In the USA, most cybercrime offences are covered by Title 18, United States Code (USC) Section 1030 – Fraud and related activity in connection with computers.

This is what the cybercriminal contravened when he created the fake site and email with the intention of making a dishonest gain.

 

Canada

 

The Criminal Code of Canada contains sections that specifically cater for cybercrime, including:

  1. Unauthorised Use of Computer
  2. Possession of Device to Obtain Computer
  3. Mischief in Relation to Data
  4. Identity Theft and Identity Fraud

In this case, both Section 402.2 Canadian Criminal Code (CCC) - Identity Theft (taking specific personal information, such as date of birth, social insurance numbers, etc) and Section 403 CCC - Identity Fraud.

 

Australia

 

Both state laws and commonwealth laws exist in Australia. In South Australia, the investigation of cybercrime by police is classified under three tiers and is spread across the organisation depending, mainly, on severity.

The primary legislation for computer offences is the Summary Offences Act, 1953 (SOA) and the Criminal Law Consolidation Act, 1935 (CLCA).

 

Reporting the crime

 

UK

 

In the UK, when a crime has taken place it should be reported to the police, so Alex should immediately report it at the local police station.

A crime allegation may be investigated by a police force or may be referred to the Police Central e-Crime Unit (PCeU) which provides the UK's investigative response to the most serious incidents of cybercrime. The PCeU requests that the routine reporting of computer crime offences are not made directly to them.

There is also an alternative reporting body for internet-enabled crime: Action Fraud.

Action Fraud records and passes on crime reports to the National Fraud Intelligence Bureau, who then decides whether the incident requires further investigation, as not all computer crimes are investigated.

 

USA

 

The Department of Justice website contains a Computer Crime and Intellectual Property Section with a contact page for reporting incidents to local, state or Federal Law Enforcement Agencies (LEA).

Two Federal LEAs have a remit to investigate some computer crimes:

  1. The Federal Bureau of Investigation (FBI)
  2. The United States Secret Service (USSS)

In this case the crime should be reported at the FBI Local Office, or US Secret Service or Internet Crime Complaint Centre.

 

Canada

 

The Royal Canadian Mounted Police (RCMP) are the main agency with regard to the investigation of federal statutes, but they also have policing responsibility for a number of the Canadian provinces and all 3 territories, as well as some local police services in towns and cities.

 

Alex should report the phishing to his local police service. If appropriate, it will be escalated for the attention of the agency with federal responsibility, the RCMP.

 

Australia

 

Alex should report the crime to the Australian State or Territory Police.

Investigation policy differs from state to state but the Australian Federal Police website offers a guide on whether the crime should be reported to either Australian State or Territory Police.

 

Preserving the evidence

 

Alex should preserve the original email as evidence. He should also inform his email service provider that he has reported the incident to the authorities.

 

Remediation

 

Courtesy of Naked SecurityAlex should inform his bank of the phishing as soon as possible. It may prevent any fraudulent transfers and provide useful evidence to the bank of so-called 'money mule' accounts, which relay money while obscuring the true identity of the cybercriminal.

Alex should change his bank password immediately, and any other account he owns which uses the same password. He should make sure that this time each account has a different (and hard-to-crack) password.

In future, Alex should be cautious of any unexpected emails which ask him to log in to an account, even if they look like they are genuine.

He should also always keep his anti-virus signatures up to date, and make sure his operating system and applications remain patched.

 

Conclusion

 

In general, it's important that all computer crime is reported. Even if no investigation follows, crime report intelligence can be built up and an accurate picture of the levels of computer crime can be produced.

If victims of a particular crime do not come forward to report incidents, then the number stated in crime reporting statistics will be not be a true reflection of the number of crimes taking place.

The scenario above is given as an example to help you in understanding when and what offences have taken place. Please be reminded that no two situations are the same and we have not catered for the “what if” situation.

We have also not included any corporation’s AUP (Acceptable Use Policy) that may be in place and may have been breached.

All of the scenarios are made up and the characters depicted bear no resemblance to any person.

 

Acknowledgements

Daedalus Teks gratefully acknowledges the assistance of Naked Security and the following organisations in preparation of this series of articles:

 

  1. UK Police Central e-Crime Unit
  2. Action Fraud
  3. United States Federal Bureau of Investigation
  4. United States Secret Service
  5. Royal Canadian Mounted Police
  6. South Australia Police

Learn More About Us

Let us help you make you make your business a success
Our staff can provide services to help any business succeed in the digital world. Daedalus Teks can provide businesses with; data backup & mangement, inventory and sales systems, network deployment, server deployment, search engine optimization (bing, duckduckgo, google and even yahoo), technical support, third party software support and web design!


Cloud Solutions Cloud solutions availble.
Customer Support Is a; call, chat, email or text away.
Onsite Service At home or at work, we can help.
Custom Support For 3rd party applications (MS Office, Quickbooks, Biotrack and etc).
Successful Starts 523
Clients Helped 213
Projects Completed 587
Hours of Work 4715

How to safely browse left handed

Oi, Cesar here and today I’m going to explain how to safely browse through adult material. I’m sure many of you reading are giggling or asking yourself “Who in the heck would write an article like this and much less read it?” Well considering we’re human beings and it’s in our nature to seek and view erotic material I took it upon myself to provide some tips to browse safely. I’d also like to mention that in over 70% of virus infections on a system is due to unsafe browsing. Yes, it seems to be a high number but deep down inside we all know that virtually everyone browses adult sites. I couldn’t count the number of times an individual returned with another virus claiming that it’s our technician’s fault, until a technician analyzes the index.dat file and internet temp directory. Save yourself an embarrassing moment and learn a little something that could help minimize the chance of a virus infection. Trust me if you think its embarrassing reading this or admitting you view adult material imagine how I feel writing an article about it and jumping right into it. This also helps with just browsing in general as well.

Hits: 6772

Read More

What is a Motherboard

A motherboard (sometimes alternatively known as the; mainboard, system board, planar board, logic board, or colloquially a
mobo) is a printed circuit board (PCB) found in all modern computers which holds many of the crucial components of the system, such as the central processing unit (CPU) and memory, and provides connectors for other peripherals.

Motherboard specifically refers to a PCB with expansion capability - the board is the "mother" of all components attached to it which often include; sound cards, video cards, network cards, hard drives, other forms of persistent storage, TV tuner cards, USB expansion cards, Firewire expansion cards and a variety of other custom components. (The term mainboard is applied to devices with a single board and no additional expansions or capability - in modern terms this would include controlling boards in televisions, washing machines and other embedded systems, which are not true motherboards.

CPU socket

A CPU socket or slot is an electrical component that attaches to a printed circuit board (PCB) and is designed to house a CPU (also called a microprocessor). It is a special type of integrated circuit socket designed for very high pin counts. A CPU socket provides many functions, including a physical structure to support the CPU, support for a heat sink, facilitating replacement (as well as reducing cost), and most importantly, forming an electrical interface both with the CPU and the PCB. CPU sockets on the motherboard can most often be found in most desktop and server computers (laptops typically use surface mount CPUs), particularly those based on the Intel x86 architecture. A CPU socket type and motherboard chipset must support the CPU series and speed.

Peripheral card slots

A standard ATX motherboard will typically have; two or three PCI-E 16x connection for a graphics card, one to two legacy PCI slots for various expansion cards and one or two PCI-E 1x (which has superseded PCI). A standard EATX motherboard will have two to four PCI-Express 16x connection for graphics cards, and a varying number of PCI and PCI-E 1x slots. It can sometimes also have a PCI-E 4x slot. (This varies between brands and models.)

Some motherboards have two or more PCI-E 16x slots, to allow more than 2 monitors without special hardware, or use a special graphics technology called SLI (for Nvidia) and Crossfire (for ATI). These allow 2 to 4 graphics cards to be linked together, to allow better performance in intensive graphical computing tasks, such as gaming, video editing, etc.

Temperature and reliability

A microATX motherboard with some faulty capacitors

Motherboards are generally air cooled with heat sinks often mounted on larger chips, such as the Northbridge, in modern motherboards. Insufficient or improper cooling can cause damage to the internal components of the computer and cause it to crash. Passive cooling, or a single fan mounted on the power supply, was sufficient for many desktop computer CPUs until the late 1990s; since then, most have required CPU fans mounted on their heat sinks, due to rising clock speeds and power consumption. Most motherboards have connectors for additional case fans as well. Newer motherboards have integrated temperature sensors to detect motherboard and CPU temperatures, and controllable fan connectors which the BIOS or operating system can use to regulate fan speed. Some computers (which typically have high-performance microprocessors, large amounts of RAM, and high-performance video cards) use a water-cooling system instead of many fans.

Some small form factor computers and home theater PCs designed for quiet and energy-efficient operation boast fan-less designs. This typically requires the use of a low-power CPU, as well as careful layout of the motherboard and other components to allow for heat sink placement.

Blown Capacitor/Capacitor Plague

A 2003 study found that some spurious computer crashes and general reliability issues, ranging from screen image distortions to I/O read/write errors, can be attributed not to software or peripheral hardware but to aging capacitors on PC motherboards. Ultimately this was shown to be the result of a faulty electrolyte formulation and the issue was named the capacitor plague.

Motherboards use electrolytic capacitors to filter the DC power distributed around the board. These capacitors age at a temperature-dependent rate, as their water based electrolytes slowly evaporate. This can lead to loss of capacitance and subsequent motherboard malfunctions due to voltage instabilities. While most capacitors are rated for 2000 hours of operation at 105 °C (221 °F), their expected design life roughly doubles for every 10 °C (50 °F) below this. At 45 °C (113 °F) a lifetime of 15 years can be expected. This appears reasonable for a computer motherboard. However, many manufacturers have delivered substandard capacitors, which significantly reduce life expectancy. Inadequate case cooling and elevated temperatures easily exacerbate this problem. It is possible, but tedious and time-consuming, to find and replace failed capacitors on Personal Computer (PC) motherboards.

Form factor

Motherboards are produced in a variety of sizes and shapes called computer form factor, some of which are specific to individual computer manufacturers. However, the motherboards used in IBM-compatible systems are designed to fit various case sizes. As of 2007, most desktop computer motherboards use the ATX standard form factor — even those found in Macintosh and Sun computers, which have not been built from commodity components. A case's motherboard and PSU form factor must all match, though some smaller form factor motherboards of the same family will fit larger cases. For example, an ATX case will usually accommodate a microATX motherboard.

Laptop computers generally use highly integrated, miniaturized and customized motherboards. This is one of the reasons that laptop computers are difficult to upgrade and expensive to repair. Often the failure of one laptop component requires the replacement of the entire motherboard, which is usually more expensive than a desktop motherboard due to the large number of integrated components.

Hits: 3575

How to report a computer crime: malware by email

by Bob Burls @ Naked Security By Sophos

Do you know how to report a computer crime? Or even who you would report it to?

We looked at unauthorised email account access in the first of our series of articles on how to report a computer crime. Now we turn our heads to malware by email.

We'll look at what offences are committed in different countries when a crime like this happens, how you should report the crime, and what evidence you can preserve.

 

Hits: 2135

Read More

How to report a computer crime: Unauthorised email account access

by Bob Burls @ Naked Security from Sophos on October 31, 2012

Do you know how to report a computer crime? Or even who you would report it to?

 

Well, there is no one size fits all solution - it depends on the individual circumstances and where you are in the world - but we've drawn up some scenarios that are typical of some of the crimes that any computer user, at home or work, might come across.

 

In the first of our series of articles on how to report a computer crime, we'll look at unauthorised email access, what offences are committed when a crime like this happens and how you should report it.

Hits: 2211

Read More

Our Location

Daedalus Teks is conveniently located on Menaul, right next door to Organtica. Our normal business hours are; Mon - Fri: 9:30A.M - 5:30P.M & weekends are onsite appointment day's only.

Contact Us Today
Daedalus Teks 4011 Menaul Blvd. NE
Albuquerque, NM 87110
USA 505-289-0522