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Biotrack's #1 Recommended Hardware & Support Solution Provider!

Our techs are on call 24x7 - 365 to ensure dispensaries are provided I.T. Support from Seed to Sale.
Managed IT Services On Call 24x7 - 365 Get our entire staff of dedicated IT support technicians for less than the price of a dedicated employee on payroll. Our managed IT solutions provides; monitored enterprise level antivirus, anti-malware, threat detection and health monitoring. On call Support, AM, PM or Holiday's we're there!
Seed 2 Sale Software Support Support ASAP Biotrack, Cova, Dutchie, MJ Freeway the list goes on and we support them all! If they're support team isn't cutting it, we can help asap! Our Technicians also can loop in our affiliates at any Seed 2 Sale Software company to get issues resolved ASAP!
Security & Surveillance Instant Accessibility Get CCD Compliant and Commercial Grade Security/Surveillance Systems! Daedalus Teks partners not just with Hikvision but Vitek to ensure any investment is secure! We also offer magnetic locks, alarms and more. Contact us to schedule a quote and walk through!
Dispensary Hardware Cultivation, Dispensary, Manufacturer Daedalus teks can tailor hardware packages to suit any companies needs. We carry everything including but not limited to; Computer systems, Cash Registers, Point of Sales systems, Scales, Handscanners, Reciept Printers and more!

Our Services

Apple Repair

Have a bad Apple? Perhaps a broken screen? Or maybe it's just running slow. Our technicians can help with any Apple product. Have an Apple that won't accept the new OS? Install Windows instead of throwing it away and have a backup computer!

In Home/Business

Don't want to deal with those pesky wires? To many peripherals to disconnect? Or maybe you just don't want to carry around a computer. No worries, our technicians offer onsite support in your home or business!

PC/Windows Repair

Have a custom built computer that needs service? Our technicians are experienced with all versions of Windows including Server! Call today for support!

Network Support

Missing network drops in an office? Our staff can help! Need help segregating networks, data shares and assistance with weak WiFi signals? We have you covered! Our technicians can handle network deployments, repairs, security checks and even custom firewalls!

Server Support

Daedalus teks can assist in any server environment. From a new fresh server deployment to an existing domain server. We can assist with Active Directory mananagement, workstaton administration and so much more!

Website Design

Our staff can help design a website to suit your needs and include a content management system that allows clients to update their own sites! We also offer; domain registration, eCommerce site setup, email hosting, SEO management, website hosting and so much more!

About Our Company

Daedalus teks has been providing IT Support services for businesses in the Albuquerque area for the past 10 years. Recently, our staff has opened a public retail location at 4011 Menaul Blvd. NE in Albuquerque, NM to provide the same quality service to the public!.

Finally, any one can get the IT support they deserve. Daedalus Teks offers; Computer Repair, Custom PC Builds, Data Recovery, Laptop Repair, Password removal, Network Support, Server Manangment/Support and even Web Design! Our staff are technicians that have worked for the most popular PC repair shops in town! So come on in and let us help you with any of your IT needs!

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!
Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.
Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..
Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

What hardware items do we carry?

Well Daedalus Teks at the current moment does not carry any items in stock. One of the reasons we are able to provide such low service prices is because we do not have a location. This allows us to minimize over head, so what do we do when we need components? We have a numerous amount of vendors, affiliates and distributors that allow us the privilege of providing the newest components for the best prices (even high end components). Not only that but in most cases we are even given an additional discount which benefits our clients because they pay less as well. Another one of the reasons we don't carry components in stock is because computer components are always changing. With most retail locations when they can't sell a product they either; Hold the item until they can sell it and don't order new stock, attempt to sell the item at it's original retail price in order not to lose money and sell new systems with older components at ridiculous prices. This is also why most retail places don't have the newest components at their available time and take a even longer time to get them in stock. 

Are there any additional benefits to this?

Well when you custom build a system with us we can provide, a longer warranty on certain items such as; 3 year manufacture warranties on certain motherboards, 5 year manufacture warranty on certain hard drives, 3 year manufacture warranties on processors and can also provide square trade warranty services with our items if requested.  

What about components that older?

When it comes to older components, in most instances we can still provide the item. Our vendors range from; local vendors, national vendors and international vendors. This gives us a higher success rate for finding components that meet each specification of the client.

So in short we don't carry components in stock but we can locate and provide any component needed. Just give us a call we can provide everything from; Hard drives, solid states, network cards, routers, modems, video cards, motherboards, processors, optical drives, laptop parts, laptop screens, laptop jacks and so much more!

Learn More About Us

Let us help you make you make your business a success
Our staff can provide services to help any business succeed in the digital world. Daedalus Teks can provide businesses with; data backup & mangement, inventory and sales systems, network deployment, server deployment, search engine optimization (bing, duckduckgo, google and even yahoo), technical support, third party software support and web design!


Cloud Solutions Cloud solutions availble.
Customer Support Is a; call, chat, email or text away.
Onsite Service At home or at work, we can help.
Custom Support For 3rd party applications (MS Office, Quickbooks, Biotrack and etc).
Successful Starts 523
Clients Helped 213
Projects Completed 587
Hours of Work 4715

Ninite

Ninite is a wonderful website that allows any user install a multiple amount of Daedalus Tek approved programs at the click of a button. We recommend all users visit this site and download the essentials with any new PC. Remember though, its not just a website for PC! It also have Mac Applications as well! Some of our personal favorites include but are not limited to; Chrome, Firefox, Imgburn, Revo, Classic Start, VLC, 7-Zip, GIMP, Cute PDF, Libre Office, Avast, Mal-ware Bytes, and So many more!

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Hardware Products

What hardware items do we carry?

Well Daedalus Teks at the current moment does not carry any items in stock. One of the reasons we are able to provide such low service prices is because we do not have a location. This allows us to minimize over head, so what do we do when we need components? We have a numerous amount of vendors, affiliates and distributors that allow us the privilege of providing the newest components for the best prices (even high end components). Not only that but in most cases we are even given an additional discount which benefits our clients because they pay less as well. Another one of the reasons we don't carry components in stock is because computer components are always changing. With most retail locations when they can't sell a product they either; Hold the item until they can sell it and don't order new stock, attempt to sell the item at it's original retail price in order not to lose money and sell new systems with older components at ridiculous prices. This is also why most retail places don't have the newest components at their available time and take a even longer time to get them in stock. 

Are there any additional benefits to this?

Well when you custom build a system with us we can provide, a longer warranty on certain items such as; 3 year manufacture warranties on certain motherboards, 5 year manufacture warranty on certain hard drives, 3 year manufacture warranties on processors and can also provide square trade warranty services with our items if requested.  

What about components that older?

When it comes to older components, in most instances we can still provide the item. Our vendors range from; local vendors, national vendors and international vendors. This gives us a higher success rate for finding components that meet each specification of the client.

So in short we don't carry components in stock but we can locate and provide any component needed. Just give us a call we can provide everything from; Hard drives, solid states, network cards, routers, modems, video cards, motherboards, processors, optical drives, laptop parts, laptop screens, laptop jacks and so much more!

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Daedalus Teks Policies

In Order to Maintain the Highest Level of Service for Our Clients

Customer Protection & Quality Assurance Warranty (Effective 09/2013)

 

COMPONENT – RETAIL SALES POLICY

ALL RETURNS, WARRANTIES & EXCHANGES REQUIRE ORIGINAL RECEIPT

1.     CPU, Software and Special-Order sales are Final. Retail CPUs carry 14 day Daedalus Teks warranty which can only be replaced once and 3 year manufacturer warranty. Warranty excludes ‘Physical Damage’ (cracks, broken/bent pins) & ‘Misuse’ (over clocked, burned) CPUs.

2.     Hardware purchase(s) may be returned for refund or exchange within first 14 days of purchase (5 days for Random Access Memory) if product is undamaged and appears unused. Refunds subject to 15% restock fee if product is in new-resellable condition (undamaged, complete & appears unused). Refunds subject to 35% restock fee if returned in non-resellable condition. All products must be returned with; hardware, accessories, original invoice and the component will be tested by a Daedalus Teks Technician to be eligible for refund or exchange. Final determination of return eligibility is at Daedalus Teks’s discretion.

3.     There is 30 day warranty on all other items. After the 30 day period, warranty is carried by product manufacturer. Warranties are void for any product; damaged by abuse, improper handling or installation.  All Warranties are valid only for product failure due to manufacturer defect.

4.     Used Product sales are Final with 7 days warranty.

5.     All laptops & laptop accessory sales are Final (This exclude’s but is not limited to PCMCIA cards, external enclosures & memory chips). These items are eligible for exchange only, no refunds.

 

POLICY FOR COMPLETE SYSTEMS

1.   A COMPLETE NEW Daedalus Teks COMPUTER SYSTEM consists of and includes the following:

Content’s of computer case which a fully functional computer is composed of includes at a minimum: Hard Drive, Motherboard, CPU/Processor, Random Access Memory, Video Card (if not integrated on Motherboard) and Operating System. All components will be assembled by Daedalus Teks and Operating System will be installed as well.

2.   Complete systems may be returned for refund within first 14 days of purchase. System hardware must not be damaged and must be in resellable condition. Refund for purchase will be provided minus labor charges for assembly ($65 for pre-packaged systems), Operating System cost will also be deducted from return along with any other software. (Operating Systems and Software cannot be returned according to EULA Agreements.) A 15% restock fee on items returned will also be deducted from total return cost.

 

Complete System Warranty

1.   ONE (1) YEAR MANUFACTURER WARRANTY honored by Daedalus Teks.  Onsite Pick-Up Only.

2.   Complete Computer Systems have 30 DAY ICARUS SWAP Warranty on all hardware found to be defective by the Daedalus Teks Technical Department (valid only for failure due to manufacturer defects).

3.   Software configuration has 14 day warranty.

4.   After THIRTY (30) days the customer has the following options for replacing failed hardware due to manufacturer defect.

A. Failed unit may be sent to the hardware manufacturer for replacement.  Manufacturer makes final determination as to the cause of failure and replacement eligibility.  Upon return, Daedalus Teks will install the hardware and its supporting or related software at no additional labor charge.  This process may take up to 8 weeks to complete, considering shipping methods.

B. Customer may opt to utilize Daedalus Teks’s ICARUS PARTS REPLACEMENT Strategy.  Products that do not appear to have failed due to user negligence or misuse may be credited by Daedalus Teks at a pro-rated amount equal to the number of months (1/12th current retail price per month) within the one (1) year warranty that the component(s) did NOT function. This credit may then be applied towards a similar or upgraded replacement component.

C. If Customer has purchased 1 YEAR ICARUS SWAP Warranty (25% of total system price); the unit will be immediately replaced with equivalent value component at no charge.

5.  A minimum $25 Diagnostic charge is applicable if hardware is found not to be defective.

6. Tampering with equipment (such as replacing or removing RAM, CPU, PCI/AGP cards, Hard drive etc.) Will VOID your warranty, Only an approved Daedalus Technician can; open, replace or tamper with the system in question.

7.  On-Site support, telephone consultation or component delivery is available from Daedalus Teks at our current onsite service rate displayed online.

8.  Customer has the option to purchase Daedalus Teks’s 1 YEAR ICARUS REPLACEMENT WARRANTY within 30 days of system purchase. Please see technician for details.

 

POLICY FOR SYSTEM UPGRADES COMPLETED BY Daedalus Teks

1.   For Daedalus Teks to install Microsoft Operating System, or any other licensed software, the customer must:

A. Provide an authentic Product CD OR Purchase the Product from Daedalus Teks. Daedalus Teks in no way condones, approves or assists with pirated software or violation of EULA Agreements.

2.   Daedalus Teks is not responsible for improperly installed hardware or software performed by the end-user or a 3rd party/competitor after the upgrade.

3.   Some older components may not be compatible with new hardware configurations.  Daedalus Teks will notify the customer if this occurs and provide recommendations to overcome the problem in a cost/time effective manner.

4.   Known Microsoft Operating System; bugs, defects, fixes and other issues caused by 3rd party hardware/software are not covered by the Daedalus Teks warranty. However Daedalus Teks’s technical Department will research the problem and provide a resolution for a fee.

 

 

REPAIRS

1.   A $25 diagnostic charge will be applied for any repair completed within 30 min or less of commencing service on the system in question. The diagnostic charge also applies to any other issue determined by a Daedalus technician. Daedalus Teks will repair or correct any computer problem at a rate of $45 an hour (see posted pricing online for services).  If Labor is performed the diagnostic charge is waived.

2. Daedalus Teks is only responsible for the functionality of peripheral devices that Daedalus Teks was contracted to configure (printer, scanner, serial attached component, network attached storage, etc).

3.   Daedalus Teks does not assume responsibility for prior damages, software and hardware errors or failures.

4.   Any item(s) left at Daedalus Teks over 14 days, after service has been completed and client has been notified becomes the sole property of Daedalus Teks (unless prior arrangements have been made with a Daedalus I.T. Project manager).  Items left over 7 days after client has been notified system is ready for pickup/drop off are subject to storage fee of 10% per day.

5.   Daedalus Teks guarantees labor on repair for 30 days. Any problems occurring within that 30 day period not related to prior repair will be considered a new problem and subject to diagnostic and labor charges. If a Daedalus Tek determines that an issue occurred due to user action, it will be considered a new problem and subject to diagnostic and labor charges.

6.  Any Special order component requires payment in full upfront. Any service related to special components can be paid when service has been completed. 

 

ON-SITE REPAIRS

1.   All On-Site repairs or configuration are guaranteed for 14 days.  Issues not related to prior visit will be considered a new problem and subject to On-Site repair & consultation charges.  There will be a $45 trip fee if problem is reported as related to prior visit and our consultants determine/demonstrate issue is unrelated to prior work.


PAYMENT POLICIES

Payment is due upon receipt and/or completion of service.

If failure of payment for services occurs:

  1. The assigned technician will keep the system in question for service until the invoice is paid.
  2. Technician will revert any changes that rectified any issues with the system in question. 
  3. Unpaid invoice's for services provided to a company are subject to a 15% late fee each day the invoice is not addressed. 
  4. If an invoice is not settled within a 14 day period, the system in question will be recycled immediately and disposed of. This pertains to systems in technicians care. If an invoice is not settled within 14 days of service of an onsite, technician will revert any changes and pick up the system in question if needed until the invoice is settled.
  5. If an invoice is not addressed in a timely manner on several occasions, client will be placed on Daedalus Teks black list. This list will be displayed on Daedalus Tek's site to ensure service is not performed for the individual/company in question. Affiliate I.T. companies will also have access to this list. 

Daedalus Teks does not offer NET10 or any other payment options.

If you would like to see any other competitors invoice policies, below is a link provided for one of the most popular computer repair shops in town.

Although this policy has also been in effect, Daedalus Teks will enforce without prejudice starting 1/15/2014. This information will also be added to all invoices as well to ensure all client's are aware of this.

 

PCMP's Policies.

 

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Don't Get Scammed!

As Technology grows, so does the way we interact with each other. With so much information available with just a quick search, people are able to learn so much about someone they've never met. Always stay aware, if it seems weird it isScam artists are just that, artists. They will try their hardest to get you to believe something they've made up. They have several ways they do this here are a few examples:
  • They tell you you've won something and ask for personal information.
  • They pretend to know someone close to you, and fake an emergency.
  • They pretend to be the IRS and tell you to pay what you owe, in gift cards (if it seems weird, it is!)
  • They impersonate someone you know or idol online to get several things (money, information, gifts, etc)
  • They call pretending to be someone from a current or old job with orders from someone in a higher ranking position with strange instructions.
  • They create a false sense of urgency or a fake stressful situation to force you into doing something out of panic.


A client lost $25,000 to a scam artist. Someone called the store pretending to be an owner, and gave a story on why he was calling and instructed him to download a third party messaging app. The employee followed all instructions from his "manager" and by the end of the scam the employee had deposited 25K into bitcoin wallets. These people are trained social engineers to make you do what they want. But there were several red flags that the employee ignored. Remember, if it seems weird, it is.

Here are some of the red flags:
  • Instructed employee to download Third Party Messaging due to "manager" being in a call.
  • Asked him to take money from store after hours.
  • Asked him to pay in untraceable currency.


There are usually more than 1 red flag from these people. You just need to pay attention and have common sense. Always be aware, and never click on emails from people you don't know.
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Our Location

Daedalus Teks is conveniently located on Menaul, right next door to Organtica. Our normal business hours are; Mon - Fri: 9:30A.M - 5:30P.M & weekends are onsite appointment day's only.

Contact Us Today
Daedalus Teks 4011 Menaul Blvd. NE
Albuquerque, NM 87110
USA 505-289-0522