In Order to Maintain the Highest Level of Service for Our Clients
Customer Protection & Quality Assurance Warranty (Effective 09/2013)
COMPONENT – RETAIL SALES POLICY
ALL RETURNS, WARRANTIES & EXCHANGES REQUIRE ORIGINAL RECEIPT
1. CPU, Software and Special-Order sales are Final. Retail CPUs carry 14 day Daedalus Teks warranty which can only be replaced once and 3 year manufacturer warranty. Warranty excludes ‘Physical Damage’ (cracks, broken/bent pins) & ‘Misuse’ (over clocked, burned) CPUs.
2. Hardware purchase(s) may be returned for refund or exchange within first 14 days of purchase (5 days for Random Access Memory) if product is undamaged and appears unused. Refunds subject to 15% restock fee if product is in new-resellable condition (undamaged, complete & appears unused). Refunds subject to 35% restock fee if returned in non-resellable condition. All products must be returned with; hardware, accessories, original invoice and the component will be tested by a Daedalus Teks Technician to be eligible for refund or exchange. Final determination of return eligibility is at Daedalus Teks’s discretion.
3. There is 30 day warranty on all other items. After the 30 day period, warranty is carried by product manufacturer. Warranties are void for any product; damaged by abuse, improper handling or installation. All Warranties are valid only for product failure due to manufacturer defect.
4. Used Product sales are Final with 7 days warranty.
5. All laptops & laptop accessory sales are Final (This exclude’s but is not limited to PCMCIA cards, external enclosures & memory chips). These items are eligible for exchange only, no refunds.
POLICY FOR COMPLETE SYSTEMS
1. A COMPLETE NEW Daedalus Teks COMPUTER SYSTEM consists of and includes the following:
Content’s of computer case which a fully functional computer is composed of includes at a minimum: Hard Drive, Motherboard, CPU/Processor, Random Access Memory, Video Card (if not integrated on Motherboard) and Operating System. All components will be assembled by Daedalus Teks and Operating System will be installed as well.
2. Complete systems may be returned for refund within first 14 days of purchase. System hardware must not be damaged and must be in resellable condition. Refund for purchase will be provided minus labor charges for assembly ($65 for pre-packaged systems), Operating System cost will also be deducted from return along with any other software. (Operating Systems and Software cannot be returned according to EULA Agreements.) A 15% restock fee on items returned will also be deducted from total return cost.
Complete System Warranty
1. ONE (1) YEAR MANUFACTURER WARRANTY honored by Daedalus Teks. Onsite Pick-Up Only.
2. Complete Computer Systems have 30 DAY ICARUS SWAP Warranty on all hardware found to be defective by the Daedalus Teks Technical Department (valid only for failure due to manufacturer defects).
3. Software configuration has 14 day warranty.
4. After THIRTY (30) days the customer has the following options for replacing failed hardware due to manufacturer defect.
A. Failed unit may be sent to the hardware manufacturer for replacement. Manufacturer makes final determination as to the cause of failure and replacement eligibility. Upon return, Daedalus Teks will install the hardware and its supporting or related software at no additional labor charge. This process may take up to 8 weeks to complete, considering shipping methods.
B. Customer may opt to utilize Daedalus Teks’s ICARUS PARTS REPLACEMENT Strategy. Products that do not appear to have failed due to user negligence or misuse may be credited by Daedalus Teks at a pro-rated amount equal to the number of months (1/12th current retail price per month) within the one (1) year warranty that the component(s) did NOT function. This credit may then be applied towards a similar or upgraded replacement component.
C. If Customer has purchased 1 YEAR ICARUS SWAP Warranty (25% of total system price); the unit will be immediately replaced with equivalent value component at no charge.
5. A minimum $25 Diagnostic charge is applicable if hardware is found not to be defective.
6. Tampering with equipment (such as replacing or removing RAM, CPU, PCI/AGP cards, Hard drive etc.) Will VOID your warranty, Only an approved Daedalus Technician can; open, replace or tamper with the system in question.
7. On-Site support, telephone consultation or component delivery is available from Daedalus Teks at our current onsite service rate displayed online.
8. Customer has the option to purchase Daedalus Teks’s 1 YEAR ICARUS REPLACEMENT WARRANTY within 30 days of system purchase. Please see technician for details.
POLICY FOR SYSTEM UPGRADES COMPLETED BY Daedalus Teks
1. For Daedalus Teks to install Microsoft Operating System, or any other licensed software, the customer must:
A. Provide an authentic Product CD OR Purchase the Product from Daedalus Teks. Daedalus Teks in no way condones, approves or assists with pirated software or violation of EULA Agreements.
2. Daedalus Teks is not responsible for improperly installed hardware or software performed by the end-user or a 3rd party/competitor after the upgrade.
3. Some older components may not be compatible with new hardware configurations. Daedalus Teks will notify the customer if this occurs and provide recommendations to overcome the problem in a cost/time effective manner.
4. Known Microsoft Operating System; bugs, defects, fixes and other issues caused by 3rd party hardware/software are not covered by the Daedalus Teks warranty. However Daedalus Teks’s technical Department will research the problem and provide a resolution for a fee.
REPAIRS
1. A $25 diagnostic charge will be applied for any repair completed within 30 min or less of commencing service on the system in question. The diagnostic charge also applies to any other issue determined by a Daedalus technician. Daedalus Teks will repair or correct any computer problem at a rate of $45 an hour (see posted pricing online for services). If Labor is performed the diagnostic charge is waived.
2. Daedalus Teks is only responsible for the functionality of peripheral devices that Daedalus Teks was contracted to configure (printer, scanner, serial attached component, network attached storage, etc).
3. Daedalus Teks does not assume responsibility for prior damages, software and hardware errors or failures.
4. Any item(s) left at Daedalus Teks over 14 days, after service has been completed and client has been notified becomes the sole property of Daedalus Teks (unless prior arrangements have been made with a Daedalus I.T. Project manager). Items left over 7 days after client has been notified system is ready for pickup/drop off are subject to storage fee of 10% per day.
5. Daedalus Teks guarantees labor on repair for 30 days. Any problems occurring within that 30 day period not related to prior repair will be considered a new problem and subject to diagnostic and labor charges. If a Daedalus Tek determines that an issue occurred due to user action, it will be considered a new problem and subject to diagnostic and labor charges.
6. Any Special order component requires payment in full upfront. Any service related to special components can be paid when service has been completed.
ON-SITE REPAIRS
1. All On-Site repairs or configuration are guaranteed for 14 days. Issues not related to prior visit will be considered a new problem and subject to On-Site repair & consultation charges. There will be a $45 trip fee if problem is reported as related to prior visit and our consultants determine/demonstrate issue is unrelated to prior work.
PAYMENT POLICIES
Payment is due upon receipt and/or completion of service.
If failure of payment for services occurs:
- The assigned technician will keep the system in question for service until the invoice is paid.
- Technician will revert any changes that rectified any issues with the system in question.
- Unpaid invoice's for services provided to a company are subject to a 15% late fee each day the invoice is not addressed.
- If an invoice is not settled within a 14 day period, the system in question will be recycled immediately and disposed of. This pertains to systems in technicians care. If an invoice is not settled within 14 days of service of an onsite, technician will revert any changes and pick up the system in question if needed until the invoice is settled.
- If an invoice is not addressed in a timely manner on several occasions, client will be placed on Daedalus Teks black list. This list will be displayed on Daedalus Tek's site to ensure service is not performed for the individual/company in question. Affiliate I.T. companies will also have access to this list.
Daedalus Teks does not offer NET10 or any other payment options.
If you would like to see any other competitors invoice policies, below is a link provided for one of the most popular computer repair shops in town.
Although this policy has also been in effect, Daedalus Teks will enforce without prejudice starting 1/15/2014. This information will also be added to all invoices as well to ensure all client's are aware of this.
PCMP's Policies.
