Start a business/dispensary off right with our support. Contact us today. Contact Us
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Biotrack's #1 Recommended Hardware & Support Solution Provider!

Our techs are on call 24x7 - 365 to ensure dispensaries are provided I.T. Support from Seed to Sale.
Managed IT Services On Call 24x7 - 365 Get our entire staff of dedicated IT support technicians for less than the price of a dedicated employee on payroll. Our managed IT solutions provides; monitored enterprise level antivirus, anti-malware, threat detection and health monitoring. On call Support, AM, PM or Holiday's we're there!
Seed 2 Sale Software Support Support ASAP Biotrack, Cova, Dutchie, MJ Freeway the list goes on and we support them all! If they're support team isn't cutting it, we can help asap! Our Technicians also can loop in our affiliates at any Seed 2 Sale Software company to get issues resolved ASAP!
Security & Surveillance Instant Accessibility Get CCD Compliant and Commercial Grade Security/Surveillance Systems! Daedalus Teks partners not just with Hikvision but Vitek to ensure any investment is secure! We also offer magnetic locks, alarms and more. Contact us to schedule a quote and walk through!
Dispensary Hardware Cultivation, Dispensary, Manufacturer Daedalus teks can tailor hardware packages to suit any companies needs. We carry everything including but not limited to; Computer systems, Cash Registers, Point of Sales systems, Scales, Handscanners, Reciept Printers and more!

Our Services

Apple Repair

Have a bad Apple? Perhaps a broken screen? Or maybe it's just running slow. Our technicians can help with any Apple product. Have an Apple that won't accept the new OS? Install Windows instead of throwing it away and have a backup computer!

In Home/Business

Don't want to deal with those pesky wires? To many peripherals to disconnect? Or maybe you just don't want to carry around a computer. No worries, our technicians offer onsite support in your home or business!

PC/Windows Repair

Have a custom built computer that needs service? Our technicians are experienced with all versions of Windows including Server! Call today for support!

Network Support

Missing network drops in an office? Our staff can help! Need help segregating networks, data shares and assistance with weak WiFi signals? We have you covered! Our technicians can handle network deployments, repairs, security checks and even custom firewalls!

Server Support

Daedalus teks can assist in any server environment. From a new fresh server deployment to an existing domain server. We can assist with Active Directory mananagement, workstaton administration and so much more!

Website Design

Our staff can help design a website to suit your needs and include a content management system that allows clients to update their own sites! We also offer; domain registration, eCommerce site setup, email hosting, SEO management, website hosting and so much more!

About Our Company

Daedalus teks has been providing IT Support services for businesses in the Albuquerque area for the past 10 years. Recently, our staff has opened a public retail location at 4011 Menaul Blvd. NE in Albuquerque, NM to provide the same quality service to the public!.

Finally, any one can get the IT support they deserve. Daedalus Teks offers; Computer Repair, Custom PC Builds, Data Recovery, Laptop Repair, Password removal, Network Support, Server Manangment/Support and even Web Design! Our staff are technicians that have worked for the most popular PC repair shops in town! So come on in and let us help you with any of your IT needs!

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!
Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.
Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..
Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

Daedalus Teks’s Merchant’s Privacy Statement

The Establishment of Daedalus Teks is committed to protecting the privacy of the individuals utilizing the Establishment’s website. However, personal information submitted to the Establishment's website may be subject to disclosure pursuant Government Code Sections 11015.5 and 11019.9, and with other applicable laws pertaining to information privacy. The Establishment may share such information with other government agencies if: (1) the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the Establishment of Daedalus Teks; or (4) as otherwise provided by state or federal law.

The Establishment’s website uses “cookies.” A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information, such as a User ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information that you supply yourself. A cookie is only a text file and cannot read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. However, they may be required to use some of the web applications on the Establishment's site.

During your visit to the Establishment’s website, we will use cookies to gather and store certain information about your visit. This information does not identify you personally. The following information may be automatically collected and stored about your visit:

• The Internet Protocol Address and domain name used;

• The type of browser and operating system you used;

• The date and time you visited this site;

• The web pages, downloaded files or services you accessed at this site; and

• The website you visited prior to coming to this website.

This information is collected for statistical and site management purposes only. The Establishment's website uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the Establishment's website employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Raw data logs are used for no other purposes. The Establishment of Daedalus Teks does not give, share, sell, rent or transfer any personal information to a third party, unless we have your consent.

The Establishment's website also contains links to other sites. Please be aware that the Establishment is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Establishment's website.

The Establishment of Daedalus Teks does not collect any personal information for commercial marketing. The Establishment will not send you unsolicited email regarding any commercial offers or advertisements at any time.

Further, unless a particular web page on the Establishment's website indicates that encryption technology is being used, the user should not assume that information uploaded through that web page to the Establishment's web server will be treated as confidential. If a user submits information to the Establishment's server through a web page containing visible indicators of active encryption technology, the Establishment of Daedalus Teks will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.

The Establishment of Daedalus Teks attempts to maintain the highest accuracy of content of its web site. Any errors or omissions should be reported for investigation or update.

The Establishment of Daedalus Teks makes no claims, promises, or guarantees about the absolute accuracy, completeness or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including, but not limited to, the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other internet resources.

Reference in this web site to any specific products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the Establishment of Daedalus Teks, or its employees or agents.

 

This Privacy and Use Statement is subject to change without notice.

Learn More About Us

Let us help you make you make your business a success
Our staff can provide services to help any business succeed in the digital world. Daedalus Teks can provide businesses with; data backup & mangement, inventory and sales systems, network deployment, server deployment, search engine optimization (bing, duckduckgo, google and even yahoo), technical support, third party software support and web design!


Cloud Solutions Cloud solutions availble.
Customer Support Is a; call, chat, email or text away.
Onsite Service At home or at work, we can help.
Custom Support For 3rd party applications (MS Office, Quickbooks, Biotrack and etc).
Successful Starts 523
Clients Helped 213
Projects Completed 587
Hours of Work 4715

Setup Daedalus Remote Software

 

 

This article will explain how to install our remote support software. Our software can be downloaded via any internet browser including but not limited to; Chrome, Firefox, Internet Explorer and Safari. Remember, our software is compatible with both PC and Mac systems. Software requirements are listed on the right.

 

Software Requirements: 

2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*

1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)

4 GB available hard disk space (32-bit) or 4 GB (64-bit)

DirectX 9 graphics device with WDDM 1.0 or higher driver.

Compatible with Mac and Windows systems.

 

First visit http://www.abqremotesupport.com

Once the pages loads it will look like the image on the left. Be sure to use the latest browser version to ensure minimal problems.
Once the page has loaded, the download will automatically start or a dialog box will prompt you to decide if you would like to run or save the installation for this software. Internet explorer will allow users to run the installer without saving it; Chrome/Firefox will save the installer to the "Download" area on the specified machine.

 

 

 

   Once the download has finished, a prompt will be displayed. Click next to start the Daedalus Teks remote support software installation. Be sure the "Show advanced settings" is not check marked.
 The next dialog box will inquire if the software will be used for; personal, company or for both purposes. Select both, and click next.

 

 

 

 The next screen is a standard User License Agreement. Feel free to read the agreement, once done click next to continue the installation.
 The next dialog box will inform you that "Attended Access" is being setup. Click next and the final step of the installation will appear.  

 

 

 

 The final step of the installation will be to name the computer and configure a password for access.

Computer Name: Please name the computer a combination of the; Company name, Type of system (Desktop, Laptop or Tablet) and a Terminal Number to identify the systems if several require support. Example: If the system was a Microsoft Company Desktop, the Computer name would be "MIC-DT-1". This name is determined by abbreviating Microsoft, Desktop and assigning the #1 as the terminal. (Please be sure to mark the system Terminal 1, this will allow users to inform which Terminal the technician needs to provide support to.)

Password: The assigned technician to the; Service Case, Service Level Agreement or Inquiry will inform you what to configure the password to.

 

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Register Your Product

You can find all your Serial Numbers and Model Numbers on the Boxes Provided for each product. Remember, keep original boxes in case manufactures require them for RMA's.

Certain Manufactures do not require you to register your product you bought from them. They will just ask for some information about the product. Others require you to register your product with them so they can keep track of your product information and profile. Here is a list of the manufactures that you need to register your product with.
MSI From Video Cards, Monitors, Keyboard + Mouse, Laptops, and Motherboards. MSI creates a ton of products. Make sure to register yours today to get their warranty. Register Here
Gigabyte Popular for their Motherboards and Video Cards, they offer warranty on their products if you create a profile and register online. Register Here

Western Digital Specializing in Storage, Western Digital creates reliable HDD, 2.5" SSD, and M.2 SSD. They create all types of storage to fit any need. Register your product today and have 1 less thing to worry about! Register Here
Silicone Power Specializing in Storage, Silicone Power creates affordable 2.5" SSD, and M.2 SSD. Register your product today and have 1 less thing to worry about! Register Here
Asus Similar to MSI, ASUS makes a little bit of everything. Monitors, Laptops, Motherboards, Video Cards, and cases to name a few. Make sure you get your product registered to get better protection from them. Register Here


ADATA Specializing in Storage, ADATA creates affordable 2.5" SSD, and M.2 SSD. Register your product today and have 1 less thing to worry about! Register Here
Intel Makers of very popular cpu's.
They don't require you to register your product for warranty services. As long as you have some information they can help you out. If you need help starting a claim start here.
Start Here
AMD Makers of very popular cpu's.
They don't require you to register your product for warranty services. As long as you have some information they can help you out. If you need help starting a claim start here.
Start Here


EVGA EVGA makes a few products, but they make them very well. The most popular items are video cards, motherboards, and power supplies. Get your warranty started and product registered today! Register Here
Thermaltake Much Like ASUS and MSI, Thermaltake makes a little bit of everything as well. Get your product registered for warranty today! Register Here
CoolerMaster Offering Power Supplies, Cases, and cooling. Coolermaster has great products for the price and do offer a warranty if you register your product. Register Here
G Skill Offering a few products; RAM, Power Supplies, and Cases are a few of the popular products. Register Here
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Host Pricing

DOMAIN Included (.com's only)! Microsoft Service Integration to Available with; 50GB mailbox, Microsoft Office Suite, Microsoft Teams and more!


We accept all major credit cards. No hidden fees.

Basic Hosting
$49.99/ yearly
Hosting Includes:
Customized CPanel that allows access including but not limited to; Email Account settings, SQL Databases, FTP Accounts, Mailing Lists,
Host email with a 50 GB mailbox and custom email domain. Registered and hosted by Daedalus. (Domain Registration and Host Fees Not Included).
Create a hub for teamwork with Microsoft Teams.
Store and share files with 1 TB of OneDrive cloud storage.
Use one license to cover fully installed, Office apps on five mobile devices, five tablets, and five PCs or Macs per user.
Get help anytime with around-the-clock phone and web support from Microsoft.
Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included.
Premium Hosting
$15.00/ user per month with Annual Commitment
$19.00/ user per month
DOES NOT INCLUDE EMAIL SERVICE, DOMAIN AND HOSTING.
The Office suite for PC and Mac with apps for tablets and phones, plus 1 TB personal file storage and sharing. Does not include email service. For organizations with up to 300 users.
Get desktop versions of Office apps: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only).
Create a hub for teamwork with Microsoft Teams.
Store and share files with 1 TB of OneDrive cloud storage.
Use one license to cover fully installed, Office apps on five mobile devices, five tablets, and five PCs or Macs per user.
Get help anytime with around-the-clock phone and web support from Microsoft.
Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included.







All Plans Include


  • Free Email Addresses
  • Unlimited Space & Traffic
  • 99.9% Server Uptime
  • 24/7 Customer Care
  • 30 Days Money Back
  • FREE Domain Name
  • Personal Concierge
  • 24/7 security monitoring
  • Flexible, easy-to-use control panel
  • Free Month of Support
  • *Money-back guarantee

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Signup Today

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Buy A Computer Online

Buying a computer; online, Facebook, Craigslist or another site?



Buying a computer online is hard. It can be frustrating knowing if someone is actually providing quality components, legitimate software that isn't pirated or scamming you. This guide will help you safely purchase a; new system with legitimate software and avoid any unnecessary costs or problems. On the right there are 5 quick & easy questions you can ask immediately to determine if someone selling a computer system is attempting to scam you.



Ask for A Windows License Key

Any-time someone is building/selling or purchasing a new system it is standard to receive a Windows License Key and/or Disc. Custom System builders under EULA (End User License Agreements w/Microsoft) have to purchase an OEM Disc (Physical Copy) or purchase a "Activation Key" (Normally sent via E-mail). The system builder will use this "activation key" to install a legitimate copy of Windows. 

REMEMBER! Windows 10 can be installed without a license key, allowing individuals to test Windows 10. This is a tactic used by shady sellers to install Windows 10 without activating it, 30 days after purchasing the system Windows will prompt individuals to purchase a legitimate license key.



Activators/KMS

Some sellers are clever enough to use "Activators" which will activate the operating system in question every 90 days. Illegitimately giving the purchaser a pirated copy of Windows but with a "hack activation".

Windows 7 to Activate Windows 10

Other sellers will strip Windows 7 License keys from older systems to Activate Windows 10. During Windows 10 initial launch for the first year Microsoft was allowing users to upgrade to Windows 10 using their Windows 7 Key. As of June 2019, Microsoft Announced that this will no longer be allowed or a valid way to install a legitimate copy of Windows. Although, clever sellers and PC builders know how to still use this method to install a faux "legitimate" copy of windows.



Below are versions of Windows License Keys that exist along with the sticker that determines if the Windows 10 Activation Key is embedded in the BIOS.




Examples of Windows OEM License Keys

Windows 10 Pro Keys that are usually applied onto systems
that are built by Custom PC Builder. OEM is Original Equipment Manufacture.

Example of a Windows 10 OEM CD

This is a DVD System Builders are required to purchase to legitimately install and activate Windows 10. This usually is an OEM or Retail Version of Windows.


Windows 7 Examples



Windows 7 License Key

This is an example of a Windows 7 Key. Clever scammers user these keys to activate Windows 10 with a Windows 7 key. If you see this on a computer that has Windows 10 return it or ask for a valid Windows 10 key.

Windows 10 Embedded in BIOS

With Pre-Manufactured systems such as; HP, Lenovo, MSI, Asus, Acer and more Windows comes with Windows Pre-Installed and activated. These Manufactures embeds the Windows Product Activation key to the BIOS. This is helpful when individuals need to reformat their systems but do not have their activation key.

Remember! If the seller of a pre-manufactured system has switched out the motherboard in the system itself, the product key will no longer be embedded. As the embedded product key is in the motherboard itself





Don't get duped! BY CONFIDENTLY TODAY!.
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Our Location

Daedalus Teks is conveniently located on Menaul, right next door to Organtica. Our normal business hours are; Mon - Fri: 9:30A.M - 5:30P.M & weekends are onsite appointment day's only.

Contact Us Today
Daedalus Teks 4011 Menaul Blvd. NE
Albuquerque, NM 87110
USA 505-289-0522