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Biotrack's #1 Recommended Hardware & Support Solution Provider!

Our techs are on call 24x7 - 365 to ensure dispensaries are provided I.T. Support from Seed to Sale.
Managed IT Services On Call 24x7 - 365 Get our entire staff of dedicated IT support technicians for less than the price of a dedicated employee on payroll. Our managed IT solutions provides; monitored enterprise level antivirus, anti-malware, threat detection and health monitoring. On call Support, AM, PM or Holiday's we're there!
Seed 2 Sale Software Support Support ASAP Biotrack, Cova, Dutchie, MJ Freeway the list goes on and we support them all! If they're support team isn't cutting it, we can help asap! Our Technicians also can loop in our affiliates at any Seed 2 Sale Software company to get issues resolved ASAP!
Security & Surveillance Instant Accessibility Get CCD Compliant and Commercial Grade Security/Surveillance Systems! Daedalus Teks partners not just with Hikvision but Vitek to ensure any investment is secure! We also offer magnetic locks, alarms and more. Contact us to schedule a quote and walk through!
Dispensary Hardware Cultivation, Dispensary, Manufacturer Daedalus teks can tailor hardware packages to suit any companies needs. We carry everything including but not limited to; Computer systems, Cash Registers, Point of Sales systems, Scales, Handscanners, Reciept Printers and more!

Our Services

Apple Repair

Have a bad Apple? Perhaps a broken screen? Or maybe it's just running slow. Our technicians can help with any Apple product. Have an Apple that won't accept the new OS? Install Windows instead of throwing it away and have a backup computer!

In Home/Business

Don't want to deal with those pesky wires? To many peripherals to disconnect? Or maybe you just don't want to carry around a computer. No worries, our technicians offer onsite support in your home or business!

PC/Windows Repair

Have a custom built computer that needs service? Our technicians are experienced with all versions of Windows including Server! Call today for support!

Network Support

Missing network drops in an office? Our staff can help! Need help segregating networks, data shares and assistance with weak WiFi signals? We have you covered! Our technicians can handle network deployments, repairs, security checks and even custom firewalls!

Server Support

Daedalus teks can assist in any server environment. From a new fresh server deployment to an existing domain server. We can assist with Active Directory mananagement, workstaton administration and so much more!

Website Design

Our staff can help design a website to suit your needs and include a content management system that allows clients to update their own sites! We also offer; domain registration, eCommerce site setup, email hosting, SEO management, website hosting and so much more!

About Our Company

Daedalus teks has been providing IT Support services for businesses in the Albuquerque area for the past 10 years. Recently, our staff has opened a public retail location at 4011 Menaul Blvd. NE in Albuquerque, NM to provide the same quality service to the public!.

Finally, any one can get the IT support they deserve. Daedalus Teks offers; Computer Repair, Custom PC Builds, Data Recovery, Laptop Repair, Password removal, Network Support, Server Manangment/Support and even Web Design! Our staff are technicians that have worked for the most popular PC repair shops in town! So come on in and let us help you with any of your IT needs!

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!
Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.
Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..
Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

Computer Repair Albuquerque

Setup Daedalus Remote Software

Details
Category: Daedalus Info

 

 

This article will explain how to install our remote support software. Our software can be downloaded via any internet browser including but not limited to; Chrome, Firefox, Internet Explorer and Safari. Remember, our software is compatible with both PC and Mac systems. Software requirements are listed on the right.

 

Software Requirements: 

2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*

1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)

4 GB available hard disk space (32-bit) or 4 GB (64-bit)

DirectX 9 graphics device with WDDM 1.0 or higher driver.

Compatible with Mac and Windows systems.

 

First visit http://www.abqremotesupport.com

Once the pages loads it will look like the image on the left. Be sure to use the latest browser version to ensure minimal problems.
Once the page has loaded, the download will automatically start or a dialog box will prompt you to decide if you would like to run or save the installation for this software. Internet explorer will allow users to run the installer without saving it; Chrome/Firefox will save the installer to the "Download" area on the specified machine.

 

 

 
   Once the download has finished, a prompt will be displayed. Click next to start the Daedalus Teks remote support software installation. Be sure the "Show advanced settings" is not check marked.
 The next dialog box will inquire if the software will be used for; personal, company or for both purposes. Select both, and click next.

 

 

 
 The next screen is a standard User License Agreement. Feel free to read the agreement, once done click next to continue the installation.
 The next dialog box will inform you that "Attended Access" is being setup. Click next and the final step of the installation will appear.  

 

 

 

 The final step of the installation will be to name the computer and configure a password for access.

Computer Name: Please name the computer a combination of the; Company name, Type of system (Desktop, Laptop or Tablet) and a Terminal Number to identify the systems if several require support. Example: If the system was a Microsoft Company Desktop, the Computer name would be "MIC-DT-1". This name is determined by abbreviating Microsoft, Desktop and assigning the #1 as the terminal. (Please be sure to mark the system Terminal 1, this will allow users to inform which Terminal the technician needs to provide support to.)

Password: The assigned technician to the; Service Case, Service Level Agreement or Inquiry will inform you what to configure the password to.

 

Learn More About Us

Let us help you make you make your business a success
Our staff can provide services to help any business succeed in the digital world. Daedalus Teks can provide businesses with; data backup & mangement, inventory and sales systems, network deployment, server deployment, search engine optimization (bing, duckduckgo, google and even yahoo), technical support, third party software support and web design!


Cloud Solutions Cloud solutions availble.
Customer Support Is a; call, chat, email or text away.
Onsite Service At home or at work, we can help.
Custom Support For 3rd party applications (MS Office, Quickbooks, Biotrack and etc).
Successful Starts 523
Clients Helped 213
Projects Completed 587
Hours of Work 4715

Computer Systems & Hardware

Computer Systems & Hardware:

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Buy A Computer Online

Buying a computer; online, Facebook, Craigslist or another site?



Buying a computer online is hard. It can be frustrating knowing if someone is actually providing quality components, legitimate software that isn't pirated or scamming you. This guide will help you safely purchase a; new system with legitimate software and avoid any unnecessary costs or problems. On the right there are 5 quick & easy questions you can ask immediately to determine if someone selling a computer system is attempting to scam you.

DO NOT BE SCARED TO ASK A SELLER FOR THE FOLLOWING INFORMATION.


Ask for A Windows License Key

Any-time someone is building/selling or purchasing a new system it is standard to receive a Windows License Key and/or Disc. Custom System builders under EULA (End User License Agreements w/Microsoft) have to purchase an OEM Disc (Physical Copy) or purchase a "Activation Key" (Normally sent via E-mail). The system builder will use this "activation key" to install a legitimate copy of Windows. 

REMEMBER! Windows 10 can be installed without a license key, allowing individuals to test Windows 10. This is a tactic used by shady sellers to install Windows 10 without activating it, 30 days after purchasing the system Windows will prompt individuals to purchase a legitimate license key.



Activators/KMS

Some sellers are clever enough to use "Activators" which will activate the operating system in question every 90 days. Illegitimately giving the purchaser a pirated copy of Windows but with a "hack activation".

Windows 7 to Activate Windows 10

Other sellers will strip Windows 7 License keys from older systems to Activate Windows 10. During Windows 10 initial launch for the first year Microsoft was allowing users to upgrade to Windows 10 using their Windows 7 Key. As of June 2019, Microsoft Announced that this will no longer be allowed or a valid way to install a legitimate copy of Windows. Although, clever sellers and PC builders know how to still use this method to install a faux "legitimate" copy of windows.



Below are versions of Windows License Keys that exist along with the sticker that determines if the Windows 10 Activation Key is embedded in the BIOS.




Examples of Windows OEM License Keys

Windows 10 Pro Keys that are usually applied onto systems
that are built by Custom PC Builder. OEM is Original Equipment Manufacture.

Example of a Windows 10 OEM CD

This is a DVD System Builders are required to purchase to legitimately install and activate Windows 10. This usually is an OEM or Retail Version of Windows.


Windows 7 Examples



Windows 7 License Key

This is an example of a Windows 7 Key. Clever scammers user these keys to activate Windows 10 with a Windows 7 key. If you see this on a computer that has Windows 10 return it or ask for a valid Windows 10 key.

Windows 10 Embedded in BIOS

With Pre-Manufactured systems such as; HP, Lenovo, MSI, Asus, Acer and more Windows comes with Windows Pre-Installed and activated. These Manufactures embeds the Windows Product Activation key to the BIOS. This is helpful when individuals need to reformat their systems but do not have their activation key.

Remember! If the seller of a pre-manufactured system has switched out the motherboard in the system itself, the product key will no longer be embedded. As the embedded product key is in the motherboard itself





Don't get duped! BY CONFIDENTLY TODAY!.
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Managed Service Provider Support

SLA! Business & Dispensary I.T Support
On Call 24 x 7 - 365

Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365,
Learn More		 The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.
Call Now		 With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;).
Call a Tech		 Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.
Sign Up Today
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Setup Daedalus Remote Software

 

 

This article will explain how to install our remote support software. Our software can be downloaded via any internet browser including but not limited to; Chrome, Firefox, Internet Explorer and Safari. Remember, our software is compatible with both PC and Mac systems. Software requirements are listed on the right.

 

Software Requirements: 

2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*

1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)

4 GB available hard disk space (32-bit) or 4 GB (64-bit)

DirectX 9 graphics device with WDDM 1.0 or higher driver.

Compatible with Mac and Windows systems.

 

First visit http://www.abqremotesupport.com

Once the pages loads it will look like the image on the left. Be sure to use the latest browser version to ensure minimal problems.
Once the page has loaded, the download will automatically start or a dialog box will prompt you to decide if you would like to run or save the installation for this software. Internet explorer will allow users to run the installer without saving it; Chrome/Firefox will save the installer to the "Download" area on the specified machine.

 

 

 
   Once the download has finished, a prompt will be displayed. Click next to start the Daedalus Teks remote support software installation. Be sure the "Show advanced settings" is not check marked.
 The next dialog box will inquire if the software will be used for; personal, company or for both purposes. Select both, and click next.

 

 

 
 The next screen is a standard User License Agreement. Feel free to read the agreement, once done click next to continue the installation.
 The next dialog box will inform you that "Attended Access" is being setup. Click next and the final step of the installation will appear.  

 

 

 

 The final step of the installation will be to name the computer and configure a password for access.

Computer Name: Please name the computer a combination of the; Company name, Type of system (Desktop, Laptop or Tablet) and a Terminal Number to identify the systems if several require support. Example: If the system was a Microsoft Company Desktop, the Computer name would be "MIC-DT-1". This name is determined by abbreviating Microsoft, Desktop and assigning the #1 as the terminal. (Please be sure to mark the system Terminal 1, this will allow users to inform which Terminal the technician needs to provide support to.)

Password: The assigned technician to the; Service Case, Service Level Agreement or Inquiry will inform you what to configure the password to.

 

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Our Location

Daedalus Teks is conveniently located on Menaul, right next door to Organtica. Our normal business hours are; Mon - Fri: 9:30A.M - 5:30P.M & weekends are onsite appointment day's only.

Contact Us Today
Daedalus Teks 4011 Menaul Blvd. NE
Albuquerque, NM 87110
USA 505-289-0522