Start a business/dispensary off right with our support. Contact us today. Contact Us
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Biotrack's #1 Recommended Hardware & Support Solution Provider!

Our techs are on call 24x7 - 365 to ensure dispensaries are provided I.T. Support from Seed to Sale.
Managed IT Services On Call 24x7 - 365 Get our entire staff of dedicated IT support technicians for less than the price of a dedicated employee on payroll. Our managed IT solutions provides; monitored enterprise level antivirus, anti-malware, threat detection and health monitoring. On call Support, AM, PM or Holiday's we're there!
Seed 2 Sale Software Support Support ASAP Biotrack, Cova, Dutchie, MJ Freeway the list goes on and we support them all! If they're support team isn't cutting it, we can help asap! Our Technicians also can loop in our affiliates at any Seed 2 Sale Software company to get issues resolved ASAP!
Security & Surveillance Instant Accessibility Get CCD Compliant and Commercial Grade Security/Surveillance Systems! Daedalus Teks partners not just with Hikvision but Vitek to ensure any investment is secure! We also offer magnetic locks, alarms and more. Contact us to schedule a quote and walk through!
Dispensary Hardware Cultivation, Dispensary, Manufacturer Daedalus teks can tailor hardware packages to suit any companies needs. We carry everything including but not limited to; Computer systems, Cash Registers, Point of Sales systems, Scales, Handscanners, Reciept Printers and more!

Our Services

Apple Repair

Have a bad Apple? Perhaps a broken screen? Or maybe it's just running slow. Our technicians can help with any Apple product. Have an Apple that won't accept the new OS? Install Windows instead of throwing it away and have a backup computer!

In Home/Business

Don't want to deal with those pesky wires? To many peripherals to disconnect? Or maybe you just don't want to carry around a computer. No worries, our technicians offer onsite support in your home or business!

PC/Windows Repair

Have a custom built computer that needs service? Our technicians are experienced with all versions of Windows including Server! Call today for support!

Network Support

Missing network drops in an office? Our staff can help! Need help segregating networks, data shares and assistance with weak WiFi signals? We have you covered! Our technicians can handle network deployments, repairs, security checks and even custom firewalls!

Server Support

Daedalus teks can assist in any server environment. From a new fresh server deployment to an existing domain server. We can assist with Active Directory mananagement, workstaton administration and so much more!

Website Design

Our staff can help design a website to suit your needs and include a content management system that allows clients to update their own sites! We also offer; domain registration, eCommerce site setup, email hosting, SEO management, website hosting and so much more!

About Our Company

Daedalus teks has been providing IT Support services for businesses in the Albuquerque area for the past 10 years. Recently, our staff has opened a public retail location at 4011 Menaul Blvd. NE in Albuquerque, NM to provide the same quality service to the public!.

Finally, any one can get the IT support they deserve. Daedalus Teks offers; Computer Repair, Custom PC Builds, Data Recovery, Laptop Repair, Password removal, Network Support, Server Manangment/Support and even Web Design! Our staff are technicians that have worked for the most popular PC repair shops in town! So come on in and let us help you with any of your IT needs!

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!
Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.
Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..
Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

 

 

This article will explain how to install our remote support software. Our software can be downloaded via any internet browser including but not limited to; Chrome, Firefox, Internet Explorer and Safari. Remember, our software is compatible with both PC and Mac systems. Software requirements are listed on the right.

 

Software Requirements: 

2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*

1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)

4 GB available hard disk space (32-bit) or 4 GB (64-bit)

DirectX 9 graphics device with WDDM 1.0 or higher driver.

Compatible with Mac and Windows systems.

 

First visit http://www.abqremotesupport.com

Once the pages loads it will look like the image on the left. Be sure to use the latest browser version to ensure minimal problems.
Once the page has loaded, the download will automatically start or a dialog box will prompt you to decide if you would like to run or save the installation for this software. Internet explorer will allow users to run the installer without saving it; Chrome/Firefox will save the installer to the "Download" area on the specified machine.

 

 

 

   Once the download has finished, a prompt will be displayed. Click next to start the Daedalus Teks remote support software installation. Be sure the "Show advanced settings" is not check marked.
 The next dialog box will inquire if the software will be used for; personal, company or for both purposes. Select both, and click next.

 

 

 

 The next screen is a standard User License Agreement. Feel free to read the agreement, once done click next to continue the installation.
 The next dialog box will inform you that "Attended Access" is being setup. Click next and the final step of the installation will appear.  

 

 

 

 The final step of the installation will be to name the computer and configure a password for access.

Computer Name: Please name the computer a combination of the; Company name, Type of system (Desktop, Laptop or Tablet) and a Terminal Number to identify the systems if several require support. Example: If the system was a Microsoft Company Desktop, the Computer name would be "MIC-DT-1". This name is determined by abbreviating Microsoft, Desktop and assigning the #1 as the terminal. (Please be sure to mark the system Terminal 1, this will allow users to inform which Terminal the technician needs to provide support to.)

Password: The assigned technician to the; Service Case, Service Level Agreement or Inquiry will inform you what to configure the password to.

 

Learn More About Us

Let us help you make you make your business a success
Our staff can provide services to help any business succeed in the digital world. Daedalus Teks can provide businesses with; data backup & mangement, inventory and sales systems, network deployment, server deployment, search engine optimization (bing, duckduckgo, google and even yahoo), technical support, third party software support and web design!


Cloud Solutions Cloud solutions availble.
Customer Support Is a; call, chat, email or text away.
Onsite Service At home or at work, we can help.
Custom Support For 3rd party applications (MS Office, Quickbooks, Biotrack and etc).
Successful Starts 523
Clients Helped 213
Projects Completed 587
Hours of Work 4715

Register Your Product

You can find all your Serial Numbers and Model Numbers on the Boxes Provided for each product. Remember, keep original boxes in case manufactures require them for RMA's.

Certain Manufactures do not require you to register your product you bought from them. They will just ask for some information about the product. Others require you to register your product with them so they can keep track of your product information and profile. Here is a list of the manufactures that you need to register your product with.
MSI From Video Cards, Monitors, Keyboard + Mouse, Laptops, and Motherboards. MSI creates a ton of products. Make sure to register yours today to get their warranty. Register Here
Gigabyte Popular for their Motherboards and Video Cards, they offer warranty on their products if you create a profile and register online. Register Here

Western Digital Specializing in Storage, Western Digital creates reliable HDD, 2.5" SSD, and M.2 SSD. They create all types of storage to fit any need. Register your product today and have 1 less thing to worry about! Register Here
Silicone Power Specializing in Storage, Silicone Power creates affordable 2.5" SSD, and M.2 SSD. Register your product today and have 1 less thing to worry about! Register Here
Asus Similar to MSI, ASUS makes a little bit of everything. Monitors, Laptops, Motherboards, Video Cards, and cases to name a few. Make sure you get your product registered to get better protection from them. Register Here


ADATA Specializing in Storage, ADATA creates affordable 2.5" SSD, and M.2 SSD. Register your product today and have 1 less thing to worry about! Register Here
Intel Makers of very popular cpu's.
They don't require you to register your product for warranty services. As long as you have some information they can help you out. If you need help starting a claim start here.
Start Here
AMD Makers of very popular cpu's.
They don't require you to register your product for warranty services. As long as you have some information they can help you out. If you need help starting a claim start here.
Start Here


EVGA EVGA makes a few products, but they make them very well. The most popular items are video cards, motherboards, and power supplies. Get your warranty started and product registered today! Register Here
Thermaltake Much Like ASUS and MSI, Thermaltake makes a little bit of everything as well. Get your product registered for warranty today! Register Here
CoolerMaster Offering Power Supplies, Cases, and cooling. Coolermaster has great products for the price and do offer a warranty if you register your product. Register Here
G Skill Offering a few products; RAM, Power Supplies, and Cases are a few of the popular products. Register Here
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Biotrack Affilation

Need deployment ASAP!? Can’t close down to transition? Call Daedalus teks! BioTrackTHC’s top Implementation Partner for Dispensary, Cultivation, and Manufacturing. Daedalus Teks provides everything including but not limited to; Point of sale terminals, servers, scales, receipt printers, Hand Scanners, ID Scanners and can also fully configure networks. They also offer “State of the Art” security systems and access control in affiliation with HikVision. With over 6 years of experience and collaboration with the team at BiotrackTHC, they understand the Hardware, Software and Network integration to ensure a smooth and successful deployment. One of their top technicians will be on-site during the entire implementation process to guarantee seamless integration of your new BioTrackTHC Platform. From the BiotrackTHC; quote, purchase, hardware deployment, to training and finally launch. Daedalus teks has you covered! They also offer a Service Level Agreement to be on call 24 x 7 – 365 for a monthly retainer. Truly a one stop shop for a new or upcoming dispensary with deployment as quick as a few days!


Get all the help and tools you need to grow your business TODAY. With our partner BiotrackTHC you'll receive seamless and comprehensive cannabis software integration with
every state system and every license type. We at Daedalus Teks will provide you with the necessary top of the line computer systems and support from our professionally trained
technicians that will be with you every step of the way. This long awaited partnership will deliver great results to your business needs as well as 24/7 support from both teams.

 

Established in 2010, BioTrack aims to bring cannabis out of prohibition through transparency, accountability, and scalable growth.  As pioneers of seed-to-sale tracking for both business management and government oversight software, the BioTrack team has the professional experience necessary to navigate regulations and enforce compliance across any regulated landscape.

BioTrack’s comprehensive product suite increases transparency and accountability by monitoring key data points during cultivation, harvest, extraction, packaging, transport, and dispensing. In 2013 BioTrack successfully implemented the Washington State Traceability System, the world’s first real-time cannabis seed-to-sale traceability program.

Since then, BioTrack has won additional state contracts in Delaware, New Mexico, Illinois, New York and Hawaii, and has been selected as the winner apparent for the government contract in Puerto Rico. In addition, the company has over 2,000 locations using their commercial software and has processed over $20 billion in sales. Headquartered in sunny Ft. Lauderdale, FL, BioTrack also operates satellite offices in Denver, CO, Olympia, WA, Honolulu, HI, and San Juan, Puerto Rico, increasing their national presence and providing them with the industry insights needed to continue upgrading their software as the cannabis industry evolves.

In 2018, BioTrack officially merged with publicly-traded, Helix TCS, Inc. and is traded on the OTCQB: HLIX.  Helix TCS provides Technology, Compliance, and Security solutions to the regulated cannabis industry.

With our top of the line support and technical services, the Daedalus family offers only the best to its customers. We have been providing IT support to the Albuquerque area for 5+ years to both businesses and families alike.

24 Hour Support From BiotrackTHC & Daedalus Teks


We accept all major credit cards. No hidden fees.

BioTrack Support Hourly
$149.99/per hour
With Support Ticket
Documentation

Remotely and/or By Phone.
Experienced & Trained technicians.
Affiliated with Direct BiotrackTHC.
 Our teams are standing by to support you whenever you need it.
M-F
8AM - 5:30PM
Client References available!
BioTrack &
I.T Support SLA (Basic)
Starts at $999.99
Support for the entire business location on call.*
CONTACT BY; E-MAIL, PHONE, TEXT OR REMOTE TOOLS!
Great for New Dispos!
On call assistance.
Monthly, Quarterly and Bi-annually or Yearly Agreements Available!
Support from an assigned technician 24/7 x 365 day a year. (Yearly SLA Required)
Weekly Maintenance Performed w/ Routine Onsite Visits
Peripheral support. (Printers, Scanners & Other Hardware)
Requires 60 Day notice to cancel

All Plans Include


  • Top of the line computer systems
  • 24/7 support from BiotrackTHC and Daedalus Teks
  • Three year warranty
  • Trained Daedalus technicians just a phone call away
  • *Money-back guarantee

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Managed Service Provider Support

SLA! Business & Dispensary I.T Support
On Call 24 x 7 - 365

Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365,
Learn More
The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.
Call Now
With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;).
Call a Tech
Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.
Sign Up Today
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Privacy Policy

Daedalus Teks’s Merchant’s Privacy Statement

The Establishment of Daedalus Teks is committed to protecting the privacy of the individuals utilizing the Establishment’s website. However, personal information submitted to the Establishment's website may be subject to disclosure pursuant Government Code Sections 11015.5 and 11019.9, and with other applicable laws pertaining to information privacy. The Establishment may share such information with other government agencies if: (1) the information relates to that agency; (2) to protect the interests of others; (3) to protect and defend the rights or property of the Establishment of Daedalus Teks; or (4) as otherwise provided by state or federal law.

The Establishment’s website uses “cookies.” A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information, such as a User ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information that you supply yourself. A cookie is only a text file and cannot read data off your hard disk or read cookie files created by other sites. You can refuse cookies by turning them off in your browser. However, they may be required to use some of the web applications on the Establishment's site.

During your visit to the Establishment’s website, we will use cookies to gather and store certain information about your visit. This information does not identify you personally. The following information may be automatically collected and stored about your visit:

• The Internet Protocol Address and domain name used;

• The type of browser and operating system you used;

• The date and time you visited this site;

• The web pages, downloaded files or services you accessed at this site; and

• The website you visited prior to coming to this website.

This information is collected for statistical and site management purposes only. The Establishment's website uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, the Establishment's website employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Raw data logs are used for no other purposes. The Establishment of Daedalus Teks does not give, share, sell, rent or transfer any personal information to a third party, unless we have your consent.

The Establishment's website also contains links to other sites. Please be aware that the Establishment is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Establishment's website.

The Establishment of Daedalus Teks does not collect any personal information for commercial marketing. The Establishment will not send you unsolicited email regarding any commercial offers or advertisements at any time.

Further, unless a particular web page on the Establishment's website indicates that encryption technology is being used, the user should not assume that information uploaded through that web page to the Establishment's web server will be treated as confidential. If a user submits information to the Establishment's server through a web page containing visible indicators of active encryption technology, the Establishment of Daedalus Teks will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.

The Establishment of Daedalus Teks attempts to maintain the highest accuracy of content of its web site. Any errors or omissions should be reported for investigation or update.

The Establishment of Daedalus Teks makes no claims, promises, or guarantees about the absolute accuracy, completeness or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including, but not limited to, the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other internet resources.

Reference in this web site to any specific products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the Establishment of Daedalus Teks, or its employees or agents.

 

This Privacy and Use Statement is subject to change without notice.

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Our Location

Daedalus Teks is conveniently located on Menaul, right next door to Organtica. Our normal business hours are; Mon - Fri: 9:30A.M - 5:30P.M & weekends are onsite appointment day's only.

Contact Us Today
Daedalus Teks 4011 Menaul Blvd. NE
Albuquerque, NM 87110
USA 505-289-0522