Biotrack Services | Daedalus Teks Help Desk

Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!

Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.

Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..

Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

1. How can I contact a technician to review my business?

Individuals can also request contact from a technician by; calling in, emailing us, opening a support ticket or visiting our location at 4011 Menaul Blvd. NE in Albuquerque, NM or give us a Call.

2. What will a technician tell me about my businesses I.T. practices?

During our technicians first consultation visit they will provide an assesement on the following; backup plans, disaster recovery pre-cautions, network security, server health check, system security and system stability.

3. How often would you suggest having techncians onsite or perform maintenance?

Our technicians recommend at the very least to have a system checked every 3 to 6 months. When it comes to business and office, we recommend weekly health checks and monthly onsite maintenance. Daedalus Offers a Service Level Agreement for all clients who need periodic maintenance and repair at a cost effective price.

4. Do I have to be local to the New Mexico area to use all of your services?

Abosolutely not. We can provide service to any client, anywhere on the globe as long as there is an active internet connection present. Our remote support software allows users to chat with our technicians and request service from anywhere in the world on any system.

5. Do I need an appointment?

Abosolutely not. We are located on Menaul, in Albuquerque New Mexico in between Organtica and Rustic Furniture.

What is a power supply?

A power supply unit (PSU) converts mains AC to low-voltage regulated DC power for the internal components of a computer. Modern personal computers universally use a switched-mode power supply. Some power supplies have a manual selector for input voltage, while others automatically adapt to the supply voltage. Most modern desktop personal computer power supplies conform to the ATX specification, which includes form factor and voltage tolerances.

How to Tell if Windows is Genuine or Not

We all love to shop online these days. Sometimes online deals are too good to be true. How to tell if the computer you just bought has a genuine copy of windows or not:
Almost all computers come with a windows license sticker somewhere on the outside of the case. This sticker contains all the information about the copy of windows; which version of windows and a 20 digit product key. It is possible to not have a sticker but more often than not, if it does not have a sticker it is not valid. Certain computers can save the product key on the BIOS, usually only major retailers like Dell and HP use this, NOT custom builds.\

The most obvious way to tell is there will be a icon on the bottom right logo on the screen asking to activate windows.

The easiest way to to check is performing Windows genuine validation via Settings. Just go to the Start menu, click Settings, then click Update & security. Then, navigate to the Activation section to see if the OS is activated. If yes, and it shows "Windows is activated with a digital license ", your Windows 10 is genuine.

For the more tech savvy,

Generally, you will check for products ID and license status of the operating system by right-clicking on This PC and choosing Properties.

In the pop-up window, you will see information about Windows 10 such as Windows edition, RAM, computer name, processor type, etc. Scroll down and then you can see if Windows 10 is activated in the Windows activation section. If so, the product ID is given.

But there is one thing you should note. Whether Windows 10 is genuine or activated, the status looks like the same in the system properties window. So, how to check if Windows 10 is original or not? How to check genuine Windows 10? You can use Command Prompt to validate Windows 10.

Step 1: Click Windows logo and R key on the keyboard in Windows 10 to open the Run dialog.

Step 2: Type slmgr.vbs /dli and press Enter key to display license information. Here slmgr stands for Software License Manager and the .vbs means Visual Basic Script.

In the pop-up window, if you see volume activation expiration, renewal interval and these types of information, you should know your Windows 10 is activated using activator software and it is cracked.

How to report a computer crime: SQL injection website attack

by Bob Burls @ Naked Security from Sophos

Do you know how to report a computer crime? Or even who you would report it
to?

So far, we've looked at unauthorised email account access and malware in our series of articles on how to report a computer crime. In this article, we'll look at an SQL injection attack.

We'll look at what offences are committed in different countries when a crime like this happens, how you should report the crime, and what evidence you can preserve.

Take this scenario:

A company has a web server and associated database configured to serve dynamic content. The company has set up its website insecurely, leaving it vulnerable to input validation attacks.

A cybercriminal has been hired by a competitor of the company to "take the company offline”. The cybercriminal has identified that the company website is susceptible to SQL injection, so performs a series of SQL injection attacks.

This results in the deletion of a number of tables from the database, rendering the company website inoperable.

How to report a computer crime: Unauthorised email account access

by Bob Burls @ Naked Security from Sophos on October 31, 2012

Do you know how to report a computer crime? Or even who you would report it to?

Well, there is no one size fits all solution - it depends on the individual circumstances and where you are in the world - but we've drawn up some scenarios that are typical of some of the crimes that any computer user, at home or work, might come across.

In the first of our series of articles on how to report a computer crime, we'll look at unauthorised email access, what offences are committed when a crime like this happens and how you should report it.

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